NGS issued the following statement regarding a cyber breach of its data:
On Friday 17 March, we discovered that a cyber attacker had gained access to some of our systems for a short period of time. We immediately shut down our network and began investigations. We also launched comprehensive cybersecurity protocols and enhanced network monitoring.
Importantly, your super savings and the fund’s assets have been always secure. We sincerely apologise this has happened. You can be assured we remain highly alert and continue to monitor our systems for signs of any suspicious activity.
What should I do if my TFN was impacted?
In response to the attack, the Australian Tax Office (ATO) applied broad protective measures restricting access to Tax File Numbers (TFNs) across the NGS membership, irrespective of whether the TFN was accessed as part of the attack. In making this decision, the ATO considered the number of cyber incidents that have affected a broad number of Australians this year, as well as the potential risk to personal information.
We have been in continual contact with the ATO to find a safe and appropriate way for these restrictions to be lifted, and they have now been lifted for the majority of NGS members. If the protective measures remain in place for you, you can still transact with the ATO, including lodging your tax return, by calling them on 1800 467 033, Monday to Friday 8am–6pm (AEST) to have the protective measures lifted for 48 hours.
What other help available to me?
NGS has engaged IDCARE, Australia’s national identity and cyber support community service. They have expert case managers who can work with you if you think your information may have been misused. IDCARE’s services are at no cost to our members. If you wish to speak with one of their expert case managers, please complete an online ‘Get Help’ form at www.idcare.org/contact/get-help, or call 1800 595 160 (Monday to Friday 8am – 5pm AEST excluding public holidays).
Please use the referral code NGS23. You can also access credit reports through Equifax and Experian to protect your information. If you need help or have questions, please call our Helpline on 1300 133 177. The Helpline is available Monday to Friday, 8am-8pm (AEST/AEDT).